![]() ![]() Whether for the sheer infrequency of customer transactions expected online or for the consideration of personalised need in using Council services, it was widely thought that a fast track guest check out option could remain a preferable choice for a large number of customers. Weigh up your capacity and your customer demand is it worth it all? SSO should not become SOS, although like most other things, done incorrectly could open a can of complexity worms! The presentations and incidental group discussions throughout the morning touched on various aspects, including:Īpart from your organisation’s vision for or interpretation of SSO, the number of services you wish to offer to customers through the platform could serve as an initial benchmark. They both encouraged a wave of questions from attendees. Their presentation styles were engaging and they covered a remarkably broad range of issues. To others, it is an all-encompassing infrastructure that enables end to end transactions, integrates and validates data and automates incidental processes. Once signed-in, however, separate apps, datasets and incidental manual processes inevitably remained in full swing including payment by cheque in some cases. To some, it is a way to save customers having to sign into each digital application separately. No one present expressed their organisations reluctance to embrace the technology, although even its biggest advocates within the group had experienced plenty of frustrations in implementing it not least financial and organisational. Interpretations and expectations of Single Sign-on varied. We discussed Single Sign-on Citizen platforms and how this approach may complement or clash with customer apps that councils developed during recent years of channel shift.įylde Council kindly hosted the round table session. 12 colleagues from 9 iNetwork member and two guest councils took part in the latest DMF on Wed 28 June 2017.
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